Last updated: 31/05/2025

Equip2Save Property Maintenance Ltd (“we”, “our”, or “us”) is committed to protecting and respecting your privacy. This policy explains how we collect, use, and store your personal data, in accordance with the UK General Data Protection Regulation (UK GDPR).

1. Who We Are

Equip2Save Property Maintenance Ltd

Registered Company Number:

SC688265

Registered Address:

Glenrath Hope, Peebles, EH45 9JW

Email:

[email protected]

Phone:

01721 205305

2. What Information We Collect

We may collect and process the following types of personal data:

Contact details: name, phone number, email address, and home/business address.

Project-related information: details about the work requested, site access, and any preferences or specifications.

Payment information: bank details (if needed for refunds) and payment confirmations.

Communication records: correspondence through email, phone, or social media platforms.

Website data (if applicable): IP address, browser type, and interaction with our site via cookies (see section 9).

We do not collect or store sensitive personal data unless explicitly required and with your consent.

3. How We Collect Your Information

We collect personal data in the following ways:

Directly from you when you:

Request a quote

Book a service

Communicate with us via phone, email or messaging platforms

Complete an online form on our website (if applicable)

4. How We Use Your Information

We use your information to:

Provide quotes and carry out agreed works

Communicate with you regarding scheduling, changes, or queries

Issue invoices and process payments

Maintain customer service records

Comply with our legal and financial obligations

Communicate any future marketing materials and offers

We only collect the minimum data required and use it for the purposes you’d reasonably expect.

5. Lawful Basis for Processing

We process your data under the following lawful bases:

Contractual obligation – to provide services or quotes you’ve requested

Legitimate interest – for record keeping, quality assurance, and improving our services

Legal obligation – to comply with HMRC and other statutory requirements

Consent – for any optional marketing or non-essential communications

You may withdraw your consent at any time.

6. How We Store and Protect Your Data

Data is stored securely on password-protected devices and reputable cloud services with appropriate safeguards.

Paper records (if used) are stored securely and destroyed when no longer needed.

We retain data for up to 7 years to comply with accounting and legal requirements.

7. Sharing Your Data

We do not sell or rent your data to any third parties.

We may share your information with:

Subcontractors or suppliers involved in delivering your project (only the relevant details)

Legal or regulatory authorities if required to do so

All third parties are expected to comply with UK GDPR standards.

8. Your Rights Under UK GDPR

You have the right to:

Access your personal data

Correct inaccurate or incomplete data

Request deletion of your data

Restrict or object to processing

Data portability (where applicable)

Withdraw consent at any time

To exercise your rights, please email us at

[email protected]

9. Cookies and Website Use (If applicable)

If you use our website, we may collect standard tracking information such as IP address, browser type, and device information via cookies.

This information is used to:

Monitor website performance

Improve user experience

Provide basic analytics (e.g. Google Analytics)

You can manage or disable cookies via your browser settings.

10. Complaints

If you have any concerns about how we handle your data, please contact us first so we can resolve the issue.

If you remain unsatisfied, you can contact the

Information Commissioner’s Office (ICO):

📍www.ico.org.uk

11. Changes to This Policy

We may update this Privacy Policy from time to time. The latest version will always be available on our website or by request.

Contact Us

📧 [email protected]
📞 01721 205305
🏠 Glenrath Hope, Peebles, EH45 9JW